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Need help installing a new piece of software? We do that! We can also help with a stubborn piece of software you've been trying to remove and having trouble with it. Please note this service does not include Operating System Install or cost of the software to be installed.
We help you get new software installed and running properly!
What this service includes:
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Ensure compatability with desktop/laptop
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Installation or uninstallation of one piece of software on one computer
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Perform activation/registration/configuration
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Perform any needed software updates
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Create any shortcuts the customer desires
What this service does not include:
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Cost of any cabling, components, hardware, or software that may be needed
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Data Backup/Transfer
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Operating System installation, see here for more on that service
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Cost of the software
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Additional cost for on-site service
Common Questions
What happens if a virus is found?
We'll notify you, and let you decide if you would like our Malware Cleanup and Removal Service.
I'm not really sure what the problem is, can you still help me?
Absolutely! It is helpful to have screenshots of any error messages you receive as well as any additional details you can provide (i.e. what you were trying to do when you experienced the issue).
My computer is very old, can you help me?
We'll certainly give it our best! It is important to note that repairing an older computer can sometimes become more costly than replacing it all together as hardware upgrades may be needed in order to achieve the desired result.
What if I decide not to fix my computer?
There are no additional costs besides the diagnostics charge. You'll still be presented with what is needed as well as the complete hardware diagnostics report. It is recommended to complete the repairs promptly to avoid any potential further damage.
If the computer is determined to be not fixable, we can assist with secure recycling (free of charge), transferring of data to an external device, a cloud service, or replacement computer, building a new PC or simply giving you your device back to do with as you choose.
Do you ever complete repairs without my approval?
Absolutely not. The diagnostic service stops with the presentation of what is needed and we will not proceed any further without your approval to do so. You will receive an estimate via email for your approval. Once approved, any required parts will be ordered.
Are your technicians certified?
Our owner, Rob, is our only technician at this time and holds the following certifications:
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CompTIA A+
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CompTIA Network+
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CompTIA Security+
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CompTIA CIOS
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CompTIA CSIS
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Microsoft 365 Certified Fundamentals
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ITIL 4 Foundation
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Google IT Support Professional