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If you've experienced a slowdown in performance and boot-up time, random shutdowns or lockups, being locked out of your Windows account, unwanted advertisements and pop-ups, or noticing heavy CPU or disk usage numbers in task manager, you may be in need of the Malware Cleanup and Removal service!
Our full range of software and tools allows up to get your computer back to a healthy state so you can begin to use it again!
What this service includes:
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Troubleshooting of one computer remotely or in-office
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Perform a sweep and removal of all malware present (viruses, spyware, adware, rootkits, etc.)
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Installation of any Windows, software, drivers, or BIOS updates/repairs that may be needed
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Installation/activation/updating of anti-virus software and definitions (software not included - we are partnered with and recommend Malwarebytes)
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Data recovery or restoration attempted if needed
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Wiping or replacing the hard drive if needed (hard drive cost not included)
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Re-installing the Operating System if necessary (cost of operating system not included)
What this service does not include:
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Cost of any cabling, components, hardware, or software that may be needed
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Additional cost for on-site service
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Cost of backing up your data if Windows needs to be re-installed
Common Questions
How long does virus removal take?
It can, potentially, take a lengthy amount of time to perform and do so properly. We'll begin with an assessment of your computer. For your convenience, it is often recommended that the repair be performed in our office, though on-site service is available for an additional charge.
How can I prevent getting a virus?
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Keep your computer up-to-date
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Avoid clicking on advertisements and pop-ups
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Avoid clicking links or downloading attachments in your email from suspect senders
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Take a good look at the senders' email address - often, it may be very close but not an exact match to what the real sender would use
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Install and maintain an active subscription with an antivirus software. Tech This, LLC is partnered with, and recommends, Malwarebytes and can assist you with this if you wish.
I'm not really sure what the problem is, can you still help me?
Absolutely! It is helpful to have screenshots of any error messages you receive as well as any additional details you can provide (i.e. what you were trying to do when you experienced the issue).
My computer is very old, can you help me?
We'll certainly give it our best! It is important to note that repairing an older computer can sometimes become more costly than replacing it all together as hardware upgrades may be needed in order to achieve the desired result.
What if I decide not to fix my computer?
There are no additional costs besides the diagnostics charge. You'll still be presented with what is needed. It is recommended to complete the repairs promptly to avoid any potential further damage.
If the computer is determined to be not fixable, we can assist with secure recycling (free of charge), transferring of data to an external device, a cloud service, or replacement computer, building a new PC or simply giving you your device back to do with as you choose.
Do you ever complete repairs without my approval?
Absolutely not. The diagnostic service stops with the presentation of what is needed and we will not proceed any further without your approval to do so.
Are your technicians certified?
Our owner, Rob, is our only technician at this time and holds the following certifications:
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CompTIA A+
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CompTIA Network+
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CompTIA Security+
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CompTIA CIOS
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CompTIA CSIS
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Microsoft 365 Certified Fundamentals
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ITIL 4 Foundation
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Google IT Support Professional