.png)
Has your computer been running a little slow recently, perhaps even slow to start up or shutdown? You may have even found yourself wondering exactly what is wrong because you haven't seen any error messages or experienced any crashes to a blue screen? A tune up can help!
Our full set of tools and in-house software allows us to get your computer running smoothly so you can get back to enjoying it
What this service includes:
-
Increase speed, performance, and stability of one computer (* note that sometimes in diagnostics we find some hardware issues that may require additional cost to fix, or if a hardware upgrade may be needed we will provide that suggestion as well)
-
Run of system cleanup, defragmentation (HDD)/optimization (SSD)
-
Cleaning of temporary files, cookies, cache, browsing history
-
**Please ensure you know all passwords as you'll be signed out of websites during this process**
-
-
Repair of registry errors
-
Removal of any unnecessary/unwanted programs you don't want (we do not remove anything without your okay)
-
Configuration of start-up programs and services
-
Installation of any Windows or software updates that may be needed
-
Activation/updating of anti-virus software and definitions (software not included)
-
Cleaning of physical hardware (*on-site service only, Contact Us for a quote)
What this service does not include:
-
Cost of any cabling, components, hardware, or software that may be needed
-
Additional cost for on-site service
-
BIOS Updates
-
Virus removal and cleanup
Common Questions
What happens if a virus is found?
We'll notify you, and let you decide if you would like our Malware Cleanup and Removal Service. Virus removal is not included in the tune up service.
I'm not really sure what the problem is, can you still help me?
Absolutely! It is helpful to have screenshots of any error messages you receive as well as any additional details you can provide (i.e. what you were trying to do when you experienced the issue).
My computer is very old, can you help me?
We'll certainly give it our best! It is important to note that repairing an older computer can sometimes become more costly than replacing it all together as hardware upgrades may be needed in order to achieve the desired result.
How long does the tune up process take?
It can potentially take a couple of hours or more depending on the issues being experienced and hardware limitations. We charge one flat fee for a tune up, and if it takes longer you are not incurring additional charges.
What if I decide not to fix my computer?
There are no additional costs besides the diagnostics charge. You'll still be presented with what is needed as well as the complete hardware diagnostics report. It is recommended to complete the repairs promptly to avoid any potential further damage.
If the computer is determined to be not fixable, we can assist with secure recycling (free of charge), transferring of data to an external device, a cloud service, or replacement computer, building a new PC or simply giving you your device back to do with as you choose.
Do you ever complete repairs without my approval?
Absolutely not. The diagnostic service stops with the presentation of what is needed and we will not proceed any further without your approval to do so. You will receive an estimate via email for your approval. Once approved, any required parts will be ordered.
Are your technicians certified?
Our owner, Rob, is our only technician at this time and holds the following certifications:
-
CompTIA A+
-
CompTIA Network+
-
CompTIA Security+
-
CompTIA CIOS
-
CompTIA CSIS
-
Microsoft 365 Certified Fundamentals
-
ITIL 4 Foundation
-
Google IT Support Professional